Putting the tldr; here at the top … <\/p>\n
1) Yes, our web site says our basic plan is $5 a month, and it has said that for months, but secretly<\/strong> it is now THREE TIMES as much, oh well. <\/p>\n 2) The exact same page says paying yearly gets a 25% discount across the board, but secretly<\/strong> that does not apply to your basic peasant plan. <\/p>\n 3) Various vague verbiage suggests there is a ten, or twentyfive percent discount on a second store opened under the same account, but–guess what? Yep, secretly<\/strong>, peasant plan gets you nothing and you’re going to be paying twice as much for the privilege of having two digital storefronts if that’s what you want.<\/p>\n In any humane and natural system, this would naturally be considered fraudulent. ‘False advertising’ at the very least. Am I going to hire a lawyer and try to obtain legal proof of that? No. I am not. I am not a savvy capitalist. I am a peasant neo-merchant with virulent anticapitalist sentiments that have evolved from exactly these kinds of ubiquitous and iniquitous games being played on me my whole effin’ life! Yeah!!<\/p>\n The full transcript, lightly edited to protect the guilty, follows.<\/p>\n ***<\/p>\n 01:10 Help Center Assistant: You\u2019re in line to chat with a Support Advisor! I\u2019m still here with you to chat until you get connected. 01:14 User Connection Message: User has connected<\/p>\n 01:14 (Support Advisor): Hi, this is NameRedacted<\/em>, your Support Advisor!<\/p>\n 01:14 Me: Heya!<\/p>\n 01:15 Agent (Support Advisor): Hello, I hope you are doing well \ud83d\ude42 I see that you have query about Pricing plans. I’d be glad to look into this matter further and let’s work on this together!<\/p>\n 01:15 Me: Alrighty, sounds good.<\/p>\n 01:15 Me: … your pricing page says the Starter plan is $5 a month. But my own plan page says I’ll be paying $15 when my intro discount ends. <\/p>\n 01:19 Me: Can’t quite understand the disparity. This is the first of three basic questions.<\/p>\n 01:20 Agent (Support Advisor): Upon further investigating you are already on your third month of $1 plan. You’ll be billed $1 subscription plan this end of January<\/p>\n 01:20 Agent (Support Advisor): And then, your Starter plan will start on Feb 25 which cost $15.<\/p>\n 01:21 Me: Okay. Fair enough, but why does your page at “mystore”.com\/pricing say that Starter is $5 a month?<\/p>\n 01:22 Agent (Support Advisor): The website is not yet updated until now, I see that updating website seems to take longer than usual. But I’m sending you here now the updated pricing plans <\/p>\n (“Not updated” … this is what they tell the poor drones to say. Agent sends me a link to some page at nerdwallet.com, a completely unrelated site, which DOES have the ‘updated’ plans, while somehow this company’s own site does not, and is supposedly months behind in showing the new, three-times-as-much pricing.)<\/em><\/p>\n 01:24 Agent (Support Advisor): You may also check this updated plans on your Settings > Plans. When you wanted to choose a regular plan by then. You’ll be able to check the updated price before checkout.<\/p>\n 01:24 Me: Hmmm. Okay, let’s leave desperately belated updates to that very basic page alone for now … the same pricing page says there’s a 25% discount for paying yearly, but if i start to change to yearly, your page says that it’s $180, or $15 for 12 months.<\/p>\n 01:25 Me: That too seems … contradictory.<\/p>\n 01:25 Agent (Support Advisor): May I please request a screenshot of the pricing plans you’re seeing on your end? Or is that from the \/pricing still?<\/p>\n 01:26 Agent (Support Advisor): I’m going to check on it now.<\/p>\n 01:26 Agent (Support Advisor): This is the page correct? 01:28 Agent (Support Advisor): Yes, that’s correct. I saw the Starter plan cost $5 from there<\/p>\n 01:28 Agent (Support Advisor): The pricing was already been updated, but not on the website<\/p>\n 01:29 Me: Okay. Once more, not updating it for months is odd, but let’s leave that aside for now …<\/p>\n 01:30 Agent (Support Advisor): Yes, thank you<\/p>\n 01:31 Me: What about lower on the same page where you claim 25% off if i pay yearly?<\/p>\n 01:40 Agent (Support Advisor): Actually, what we’ve checked here is that 25% discounts usually only apply to our Standard plans like the Basic and Advanced. (She means: everything but your Starter plan, bud.)<\/em><\/p>\n 01:41 Me: ~shaking my head just a little~ Okay, well, when those lazy website updater guys get back from break, you might want to clarify that one too ….. ; )<\/p>\n 01:42 Me: But again, let’s leave that marked down as “Very clear but highly unsatisfying answers”, because i do have one more question …<\/p>\n 01:43 Me: Which is: If I want to open a second store, is there any volume discount available. for that? Or do i just have to pay another $15+ a month for that second store.<\/p>\n 01:45 Agent (Support Advisor): Yes, I understand where you’re coming from and I just want to inform you that “companyNameRedacted<\/em> is constantly testing our plans and offerings to ensure we’re able to provide the right value for our merchants and business. As a result, our plan pricing and availability may vary from time to time to understand what works best for our customers and ensure we can continue offering high-quality features and support.”<\/p>\n 01:45 Me: Thanks for the legal CYA verbiage. Much obliged … ~smiles~<\/p>\n 01:46 Agent (Support Advisor): If you’re going to create a second store, that is as good as new. By then, you have an option to get another $1 for 3 months and then start with getting regular plans afetrwards<\/p>\n 01:46 Me: Okay. No discount for two. Got it.<\/p>\n 01:47 Me: Thank you very much for your timely support. You’ve done well. I didn’t like your answers one little bit, but that’s not your fault as tech support.<\/p>\n 01:47 Agent (Support Advisor): That 25% discount can be applied for everyone, as long as you are getting the Standard plans in yearly basis.<\/p>\n 01:48 Me: Alright then. Thanks again. Be well.<\/p>\n 01:49 Agent (Support Advisor): Thank you so much, I really appreciate your understand and patience towards this. Rest assures that your feedback about our website are truly helpful. I will definitely let our Developers know about this<\/p>\n 01:49 Agent (Support Advisor): Thank you! \ud83d\ude42 Have a wonderful day and Keep safe always.<\/p>\n 01:49 System: Chat ended by advisor<\/p>\n ***<\/p>\n
\n01:14 System: An advisor has joined the chat<\/p>\n
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\n(I send a barrage of screenshots as requested … )<\/em><\/p>\n